Patient Financial Counselor II

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

Johns Hopkins Hospital in Baltimore is seeking a Financial Counselor to capture patient liabilities and provide guidance on healthcare funding and payment options. This on-site role emphasizes high-quality customer service and accuracy in counseling patients and guarantors.

The successful candidate will have at least two years in healthcare financial services, knowledge of insurance programs, and CAC certification within 6–12 months.

Qualifications

• Requires High School Diploma or equivalent.
• CAC certification within 6–12 months is preferred.
• Minimum of two years’ experience in hospital/clinic or related financial service setting.

Responsibilities

• Capture patient liabilities and provide financial counseling for funding options (e.g., Charity Care).
• Review and establish payment options prior-to-service, at time-of-service, and post-service.
• Coordinate benefit authorization and management and ensure compliance and strong customer service.

Skills

Insurance knowledge

Medicaid knowledge

Healthcare terminology

Customer service

Microsoft Office

Data documentation

Communication skills

Bilingual

Interpersonal skills

Attention to detail

Mathematical skills

Education

High School Diploma

CAC certification

Tools

Microsoft Office

Job description

Join an amazing global healthcare organization!

Awesome benefits, including generous paid time off and tuition assistance.

Position Summary:

Reporting to the Supervisor, Financial Counseling Shared Services, this position effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors.

Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

Education:

Requires High School Diploma or equivalent.

Location:

Johns Hopkins Hospital 1800 Orleans St Baltimore, MD

100% onsite role-

Monday-Friday, flexible day hours

Licensure/Certifications:

Certified Application Counselor (CAC) certification within 6 - 12 months

Work Experience:

Minimum of two years’ experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Completion of regulatory/mandatory certifications and skills validation competencies preferred

Skills:

• Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicaid, etc.), managed care contracts and coordination of benefits is required
• Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance is required
• General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
• Working knowledge of applicable Federal, State, and local laws and regulations desired
• Basic computer knowledge
• Basic math skills
• Requires ability to understand, interpret, evaluate, and resolve complex issues

• Intermediate in Microsoft Office
• Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record
• Excellent verbal and written communication and active listening skills. Bilingual preferred.
• Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function
• Accuracy and attentiveness to detail required
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine
• Ability to closely follow policies and procedures set by Financial Counseling Shared Services
• Must be able to set and organize own work priorities, and adapt to change
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Ability to meet or exceed targeted customer service, productivity, and quality standards
• Requires the ability to work with and maintain confidential information

Salary Range:

Minimum 20.52/hour - Maximum 33.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.