Patient Financial Counselor II Onsite, Tuition & PTO

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

Johns Hopkins Hospital in Baltimore is seeking a Financial Counselor to capture patient liabilities and provide guidance on healthcare funding and payment options. This on-site role emphasizes high-quality customer service and accuracy in counseling patients and guarantors.

The successful candidate will have at least two years in healthcare financial services, knowledge of insurance programs, and CAC certification within 6–12 months.

Qualifications

• Requires High School Diploma or equivalent.
• CAC certification within 6–12 months is preferred.
• Minimum of two years’ experience in hospital/clinic or related financial service setting.

Responsibilities

• Capture patient liabilities and provide financial counseling for funding options (e.g., Charity Care).
• Review and establish payment options prior-to-service, at time-of-service, and post-service.
• Coordinate benefit authorization and management and ensure compliance and strong customer service.

Skills

Insurance knowledge

Medicaid knowledge

Healthcare terminology

Customer service

Microsoft Office

Data documentation

Communication skills

Bilingual

Interpersonal skills

Attention to detail

Mathematical skills

Education

High School Diploma

CAC certification

Tools

Microsoft Office

Job description

Johns Hopkins Hospital in Baltimore is seeking a Financial Counselor to capture patient liabilities and provide guidance on healthcare funding and payment options. This on-site role emphasizes high-quality customer service and accuracy in counseling patients and guarantors.

The successful candidate will have at least two years in healthcare financial services, knowledge of insurance programs, and CAC certification within 6–12 months.