Senior Patient Financial Counselor

Seacrest Behavioral Health; Claremore (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Seacrest Behavioral Health is seeking a Senior Specialist, Financial Navigation to guide patients through the financial aspects of care. You will educate patients on benefits, eligibility, and cost management, while coordinating with clinical, billing, and revenue cycle teams to minimize barriers to access.

The role emphasizes cross-functional collaboration, proficiency with financial systems, and a data-driven approach to monitor accounts and reduce bad debt in a fast-paced environment.

Qualifications

• Strong patient communication and ability to explain benefits clearly.
• Knowledge of insurance coverage, benefits, and eligibility.
• Ability to collaborate across departments (clinical, billing, revenue cycle).
• Proficiency with financial/account systems and analytics; data-driven decision maker.

Responsibilities

• Educate patients on benefits, eligibility, and how to manage costs.
• Review insurance coverage and identify charity/assistance opportunities and payment plans.
• Coordinate with clinical, billing, and revenue cycle teams to remove financial barriers to care.
• Use technology and analytics tools to monitor accounts and reduce bad debt.
• Support a positive, patient-centered financial experience in a fast-paced environment.

Skills

Patient communication

Insurance knowledge

Cross-functional collaboration

Financial/account systems

Analytical mindset

Customer-focused mindset

Tools

Analytics tools

Billing systems

Job description

Senior Specialist, Financial Navigation guides patients through the financial side of their care by helping them understand insurance coverage, cost estimates, and available payment options.

• Educate patients on benefits, eligibility, and how to manage medical costs.
• Review insurance coverage and identify charity/assistance opportunities and payment plans.
• Coordinate with clinical, billing, and revenue cycle teams to remove financial barriers to care.
• Use technology and analytics tools to monitor accounts and reduce bad debt.
• Support a positive, patient-centered financial experience in a fast-paced environment.

Key qualifications/skills: strong patient communication, knowledge of insurance and benefits, ability to collaborate cross-functionally, proficiency with financial/account systems and analytics, and a customer-focused, problem-solving mindset.