Senior Patient & Family Concierge - Part Time

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 22,000 - 33,000; Part time

Job summary

UPMC Passavant is seeking a Part-Time Senior Patient and Family Concierge to support administrative functions and patient experience in the 6 Pavilion Med/Surg Oncology area. Shifts include daylight, evening, weekend, and holiday hours with unit-based variation.

The role involves greeting guests, directing inquiries, and handling confidential information while coordinating tests, admissions, and transport as needed.

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

Skills

Customer service

Administrative tasks

Communication

confidentiality

Tools

CyraCom

EHR software

Job description

UPMC Passavant is seeking a Part-Time Senior Patient and Family Concierge to support administrative functions and patient experience in the 6 Pavilion Med/Surg Oncology area. Shifts include daylight, evening, weekend, and holiday hours with unit-based variation.

The role involves greeting guests, directing inquiries, and handling confidential information while coordinating tests, admissions, and transport as needed.