Senior Patient Experience Strategist (Hybrid)

Spectrum Health; Grand Rapids (MI); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health in Grand Rapids is seeking a Patient Experience Specialist Senior to drive improvements across clinical and non-clinical areas. You will partner with frontline and operational leaders to translate patient feedback into actionable change, manage data-driven initiatives, and support both local priorities and system-wide Patient Experience programs.

This role emphasizes collaboration, data analysis, and change management, with a hybrid schedule and about three days onsite per week.

Qualifications

• 3 years of experience in a Clinical Care Environment
• 3 years of Customer/stakeholder engagement
• 2 years of participation on improvement initiatives
• CRT-At least one Certification from preferred list - Beryl Institute Body of Knowledge Core Course, Beryl Institute within 120 days after hire
• CRT-At least one Certification from preferred list - Certified Patient Experience Professional within 2 years after hire
• CRT-At least one Certification from preferred list - Design Thinking Certification within 1 year after hire
• CRT-At least one Certification from preferred list - Institute for Healthcare improvement (IHI), IHI Open School

Responsibilities

• Manage operational improvement projects across the organization to improve patient and family experiences
• Analyze and present Patient Experience data to help leaders translate findings into actions
• Partner with stakeholders to develop data-driven recommendations and strategic focus areas
• Support system-wide Patient Experience initiatives and cross-team collaboration across Corewell Health
• Act as change agent to drive adoption of evidence-based interventions at regional level

Skills

Stakeholder engagement

Education

Bachelor's Degree or equivalent in a healthcare related field

Master's Degree in a healthcare related field

Job description

Corewell Health in Grand Rapids is seeking a Patient Experience Specialist Senior to drive improvements across clinical and non-clinical areas. You will partner with frontline and operational leaders to translate patient feedback into actionable change, manage data-driven initiatives, and support both local priorities and system-wide Patient Experience programs.

This role emphasizes collaboration, data analysis, and change management, with a hybrid schedule and about three days onsite per week.