Hybrid Senior Patient Experience & Data-Driven Improvement Lead

spectrumhealth; Grand Rapids (MI); Híbrido; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Corewell Health is seeking a Senior Patient Experience Specialist to partner with frontline and operational leaders, translating patient feedback into strategic improvements. You will blend data, collaboration, and improvement expertise to drive better patient experiences across clinical and non-clinical areas, with a hybrid onsite schedule.

The role emphasizes design thinking and human-centered design to develop sustainable strategies, support organizational priorities, and enhance patient

Formación

• Bachelor's Degree in a healthcare related field is required.
• Master's Degree in a healthcare related field is preferred.
• 3 years of experience in a Clinical Care Environment is preferred.
• 3 years of Customer/stakeholder engagement is preferred.
• 2 years of participation on improvement initiatives is preferred.
• CRT certifications from the preferred list (e.g., Beryl Institute Core Course) within 120 days after hire.
• CRT certification: Certified Pati (likely Patient Experience related) is preferred.

Responsabilidades

• Supports Patient Experience improvement activities with project management, measurable deliverables, milestones, and data-informed strategies.
• Serves as a liaison between departments and stakeholders to support Patient Experience improvements.
• Drives continuous assessment and improvement using appropriate tools and methodologies.
• Analyzes and presents Patient Experience data to leaders to guide improvement strategies.
• Coaches leaders to implement evidence-based interventions to close gaps and improve performance.
• Develops data-driven recommendations for improvement focus areas based on patient feedback.
• Presents priorities and insights to clinical and operational leaders.
• Provides flexible support across Patient Experience areas and system-wide initiatives.

Educación

Bachelor's Degree or equivalent in a healthcare related field

Master's Degree in a healthcare related field

Descripción del empleo

Corewell Health is seeking a Senior Patient Experience Specialist to partner with frontline and operational leaders, translating patient feedback into strategic improvements. You will blend data, collaboration, and improvement expertise to drive better patient experiences across clinical and non-clinical areas, with a hybrid onsite schedule.

The role emphasizes design thinking and human-centered design to develop sustainable strategies, support organizational priorities, and enhance patient