Senior Patient Engagement & CS Manager — Health Tech (Remote)

PatientPartner; San Diego (CA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Stock options

Unlimited paid time off

Mission-driven work

Job summary

A healthcare technology company in San Diego is seeking a Customer Success Manager to lead patient engagement and manage a team of Patient Engagement Managers. This hands-on role focuses on ensuring exceptional experiences for patients and mentors, aiming to improve satisfaction and retention. The ideal candidate has over 4 years of experience in healthcare customer success and strong leadership skills. The position offers a competitive salary of $65,000 – $85,000 annually, stock options, and unlimited paid time off.

Qualifications

• 4+ years of experience in Customer Success or Patient Engagement.
• Experience with healthcare organizations, ideally in regulated industries.
• Strong leadership and team management skills.

Responsibilities

• Manage Patient Engagement function for exceptional patient experiences.
• Recruit and onboard mentors to ensure high-quality conversations.
• Monitor and improve patient engagement, satisfaction, and retention.

Skills

Customer Success Management

Program Management

Patient Engagement

Leadership skills

Analytical skills

Excellent communication

Organizational skills

Tech-savvy

Tools

CRM systems

Reporting tools

Project management platforms

Job description

A healthcare technology company in San Diego is seeking a Customer Success Manager to lead patient engagement and manage a team of Patient Engagement Managers. This hands-on role focuses on ensuring exceptional experiences for patients and mentors, aiming to improve satisfaction and retention. The ideal candidate has over 4 years of experience in healthcare customer success and strong leadership skills. The position offers a competitive salary of $65,000 – $85,000 annually, stock options, and unlimited paid time off.