Senior Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Weill Cornell Medicine in New York City seeks an administrative assistant to support clinical practice operations under direct supervision. The role includes front-end revenue cycle tasks, patient registration, scheduling, and delivering patient education materials to ensure smooth visits.

Qualifications include a high school diploma and about two years in healthcare with EPIC or EMR experience; CPT/ICD coding knowledge and strong customer service are essential for success.

Qualifications

• Experience using scheduling systems (EPIC preferred) and/or electronic medical records.
• Knowledge of CPT, ICD-9, ICD-10 coding and third-party payor reimbursement.

Responsibilities

• Front-end revenue cycle tasks, check-in/check-out and collection of payments.
• Register patients, verify eligibility, and ensure smooth check-in.
• Verify insurance eligibility and obtain pre-authorizations if required.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Distribute informational materials and educate patients about the portal.
• Manage patient chart processes and ensure proper scanning and inputting of data.
• Assist in training new staff on SOPs for patient care and billing.
• Identify areas for improvement in front desk operations and office flow.
• Assist with follow-up coordination including lab tests and prescriptions.
• Perform general admin duties and maintain waiting areas.

Skills

EPIC scheduling

Care/Business office

Customer service

Education

High School Diploma

Tools

EPIC-Care

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation
• Manages patient chart process to ensure that information is inputted and scanned properly
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities
• Identifies areas of improvement for the front desk, schedule utilization and office flow
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas
• May assist in maintaining waiting areas in a neat and tidy condition

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care)
• Knowledge of CPT, ICD-9, and ICD-10 coding
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance

Working Conditions/Physical Demands

Standard office work

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