Patient Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Weill Cornell Medicine in New York, NY seeks a Patient Coordinator to provide frontline reception, registration, and administrative support, ensuring smooth patient flow and service quality in the department.

Under supervision, you will handle check-in/out, scheduling, registrations, and insurance details, educate patients about the portal, respond to inquiries, and support billing activities to contribute to efficient operations.

Qualifications

• High school diploma or GED required.
• Approximately 1+ year experience in customer/patient service.
• Experience with EPIC or other EMR systems preferred.
• Knowledge of CPT/ICD coding and third-party payor reimbursement is a plus.

Responsibilities

• Front-end revenue cycle tasks: check-in/check-out and collecting payments.
• Schedule, confirm, re-schedule and cancel patient appointments.
• Register new patients with demographics and insurance details.
• Enter patients into the practice management system and notify clinicians.
• Ensure pre-visit documentation and authorizations are obtained when needed.
• Distribute informational brochures and educate patients about brochures.
• Educate patients about the patient portal and encourage portal use.
• Answer phones, respond to inquiries, and triage calls to staff.
• Maintain waiting areas in a neat and tidy condition.

Skills

Customer service

Telephone etiquette

Front desk operations

Education

High school diploma or GED

Tools

EPIC Scheduling

EPIC-Care

eMR

Job description

Select how often (in days) to receive an alert:

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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