Medical Billing Call Specialist

Valley Women's Health; Provo (UT); On-site; USD 19,000 - 25,000; Full time

Job summary

Valley Women's Health in Provo, UT is seeking a dependable front desk receptionist to deliver friendly patient service, collect payments, and explain office policies. The role emphasizes strong communication, multitasking, and teamwork in a fast-paced setting.

Ideal candidates are detail-oriented, customer-service focused, and able to stay calm during difficult conversations. Bilingual applicants are highly encouraged to apply and will support a collaborative medical office team.

Qualifications

• Strong communication and customer service skills.
• Ability to remain calm and professional in stressful situations.
• Strong listening and problem-solving abilities.
• Comfortable navigating difficult patient conversations.
• Proficiency with Microsoft Office including Word and Excel.
• Must be comfortable on the phone most of the workday.
• Bilingual applicants highly encouraged to apply.

Responsibilities

• Provide patients with information about office policies, procedures, and services.
• Collect patient payments and verify patient information.
• Provide excellent customer service by addressing inquiries and resolving issues timely.
• Strong communication and customer service skills.
• Remain calm and positive in a fast-paced environment.
• Multitask while answering calls and patient chats.
• Follow procedures and policies and report needed changes or patterns.
• Sit for long periods of time while typing and speaking.

Skills

Strong communication and customer

Problem solving

Calm under pressure

Team player

People-oriented

Detail-oriented

Phone and chat multitasking

Bilingual (preferred)

Medical office/customer service

Tools

Microsoft Office (Word & Excel)

Job description

Work Schedule

Monday thru Friday

Hours: 8:15am – 4:45pm

This Job Is Ideal For Someone Who Is

• Dependable, reliable, and consistent.
• Communicates professionally and kindly, even during difficult conversations.
• Can think independently and problem solve confidently.
• Willing to work as a team – strong team player
• People-oriented — enjoys interacting with people and working as a team
• Detail-oriented — pays attention to the details in a fast-paced environment
• Looking for a long-term position

• (Preferred)

Responsibilities Include

• Assumes other duties and responsibilities as assigned. The responsibilities below are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
• Provide patients with information about office policies, procedures, and services
• Ability to collect patient payments and verify patient information
• Provide excellent customer service by addressing inquiries and resolving issues timely
• Strong communication and customer service skills
• Ability to remain calm and positive in a fast-paced environment
• Multitask while answering calls and patient chats
• Proficiency with Microsoft Office including excel and word programs
• Follow procedures and policies and report needed changes or patterns
• Able to sit for long periods of time while typing and speaking

Qualifications

• Strong communication and customer service skills
• Ability to remain calm, positive, and professional in stressful situations
• Strong listening and problem-solving abilities
• Comfortable navigating difficult patient conversations
• Proficiency with Microsoft Office, including Word and Excel
• Ability to sit for extended periods while speaking and typing
• Previous medical office, billing, call center, or customer service experience preferred
• Medical billing experience preferred but willing to train the right candidate.
• Must be comfortable being on the phone most of the workday.
• Bilingual applicants highly encouraged to apply.