Senior Patient Billing & Collections Specialist

Ebenezer; Saint Paul (MN); On-site; USD 33,000 - 47,000; Full time

Job summary

Ebenezer in Saint Paul is seeking a Customer Service Representative focused on billing and collections for inpatient and outpatient accounts. You will research payments, review charges, and communicate with patients and payers to secure expected payments.

Responsibilities include handling adjustments, denials, and coordination with collections and revenue cycle processes to resolve complex accounts efficiently.

Qualifications

• 2 years in a medical billing office setting or relevant experience.
• Organizational skills and attention to detail.
• Strong communication skills for patient and payer interactions.
• Proficiency with Epic, Brightree or similar billing systems.

Responsibilities

• Intentionally prevents untimely revenue shortfalls by resolving financial transactions.
• Complete daily work assignments timely and accurately per productivity standards.
• Follow best practice routines per department guidelines.
• Identify process improvements through tracking and feedback.
• Resolve accounts with single-touch where possible and communicate with payers.
• Verify insurance and patient demographics and educate patients on liability.
• Collaborate with payers and vendors to expedite account resolution.

Skills

Communication skills

Organizational skills

Attention to detail

Tools

Epic

Brightree

Billing Bridge

CPT-4 ICD-10 knowledge

Job description

Ebenezer in Saint Paul is seeking a Customer Service Representative focused on billing and collections for inpatient and outpatient accounts. You will research payments, review charges, and communicate with patients and payers to secure expected payments.

Responsibilities include handling adjustments, denials, and coordination with collections and revenue cycle processes to resolve complex accounts efficiently.