Senior Patient Advocate & Operations Liaison

Tenet Healthcare; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Tenet Healthcare's Conifer Health division in San Antonio seeks an Operations Support Specialist to provide lead support to market Supervisors and Managers, mentor staff, and coordinate cross-coverage for Patient Advocates at Westover Hills Baptist Hospital.

You will review work, compile monthly reports, interact with facility leadership, train new hires, and ensure accurate government program paperwork and financial clearance. Some travel is required.

Qualifications

• Knowledge of federal, state, and county programs.
• Proficiency with Windows, Outlook, Excel and Word.
• Ability to work independently and communicate effectively.
• Detail oriented with ability to manage multiple facilities and staff.
• Spanish language skills preferred.
• Experience with government program paperwork and financial clearance.

Responsibilities

• Assist market leadership with reviewing and documenting employee work on accounts and provide feedback.
• Compile and analyze monthly reports (Month End data, Aging, Trending, Cancellations, Inventory Reconciliations, census review).
• Communicate with facility administration and lead facility meetings as liaison.
• Provide cross-coverage for Patient Advocates, including travel to facilities and processing government program paperwork.
• Perform financial clearance function including collections.
• Train and mentor new hires on department policies and systems.
• Review referred accounts for cancellation when patient cooperation or eligibility is lacking.

Skills

Bilingual Spanish

Communication skills

Independent worker

Detail oriented

Multitasking

Financial clearance knowledge

Education

High School diploma or equivlent

Tools

Windows

Microsoft Outlook

Excel

Word

Job description

Tenet Healthcare's Conifer Health division in San Antonio seeks an Operations Support Specialist to provide lead support to market Supervisors and Managers, mentor staff, and coordinate cross-coverage for Patient Advocates at Westover Hills Baptist Hospital.

You will review work, compile monthly reports, interact with facility leadership, train new hires, and ensure accurate government program paperwork and financial clearance. Some travel is required.