Patient Advocate Representative III

Conifer Health Solutions, LLC.; Bartlett (TN); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Conifer Health Solutions, LLC. at Saint Francis Hospital - Bartlett seeks a lead support professional to assist market leadership with staff review, reporting, and liaison duties. The role includes cross-coverage for Patient Advocates and mentoring new hires within a hospital setting.

The position requires strong regulatory knowledge, proficiency with Windows/Microsoft Office, and excellent communication skills. Travel to facilities is possible as part of cross coverage and outreach.

Qualifications

• High School diploma or equivlent; minimum 2 years work experience with Social Services or Hospital Admitting or related area.
• Ability to travel and sit at a computer for extended periods.
• Bi-lingual preferred (Spanish) is advantageous.

Responsabilités

• Provide lead support to Supervisors and Managers within the market.
• Mentor and train new staff; cross coverage for Patient Advocates.
• Assist with compilation and analysis of monthly reports (e.g., Month End data, Aging, Trending).
• Perform financial clearance function including collections.
• Interacts with facility administration; attend meetings; act as liaison.

Connaissances

Regulatory knowledge

PCs & Microsoft Office

Independent worker

Communication skills

Multitasking

Bilingual Spanish (preferred)

Formation

High School diploma or equivlent

Outils

Windows OS

Microsoft Outlook

Excel

Word

Description du poste

JOB SUMMARY

Work Location: Saint Francis Hospital - Bartlett. Shift Information: Monday-Friday 8:30a-5p based on department needs. Responsible for providing lead support to Supervisors and Managers within a specific market or region of client hospitals. Acts as mentor and trainer for new staff. Provides cross coverage for hospital-based Patient Advocates. Provides account level analysis for supervisors and hospitals.

Essential Duties And Responsibilities

• Assists market leadership with the review and documentation of employee work effort on account work and provides feedback to staff.
• Assists market leadership with the compilation and analysis of various monthly reports. (I.E. Month End data, Aging, Trending, Cancellations, Inventory Reconciliations, facility census review, etc)
• Interacts with various levels of facility administration to communicate various departmental needs or issues and act as liaison when attending or leading facility meetings.
• Provides cross-coverage for assigned market facilities when a Patient Advocate is on vacation or ill. Cross-coverage includes, but is not limited to, traveling to facility, screening patients for government program eligibility, completing necessary paperwork with patients, documenting decisions made on referrals in automated systems and in required departmental paperwork.
• Performs financial clearance function including collections.
• Trains and mentors new hires on policies and procedures of the department, facility protocol, and various operating systems.
• Reviews accounts that have been referred from the Patient Advocate for cancellation, where the patient may not have cooperated and/or are not eligible for a government program.

Supervisory Responsibilities

• Direct Reports (titles) N/A
• Indirect Reports (titles) Rep, Patient Advocate

Knowledge, Skills, Abilities

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs
• P/C systems literate including Windows, and Micorsoft Outlook, Excel and Word programs
• Ability to work independently
• Excellent oral and written communication skills, ability to present to a group audience and lead a business meeting.
• Detail oriented, with strengths in dealing with multiple facilites, Supervisors, and Hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency
• Bi-lingual preferred (Spanish)

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School diploma or equivlent
• Minimum 2 years work experience with Social Services or Hospital Admitting or related area

PHYSICAL DEMANDS

• Ability to sit and work at a computer terminal for extended periods of time
• Must be able to walk through a hospital environment, including across broad campus settings and Emergency Department environments, and visit patients at bedside
• Ability to travel

WORK ENVIRONMENT

• Both Hospital and Office facilities, in direct contact with Patients and Staff

Other

• Must be able to travel

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.