Healthcare Operations Specialist - Patient Care

AdaptHealth LLC; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Paid time off including holidays

Employee stock purchase plan

Parental leave

Disability insurance

Life and AD&D Insurance

Job summary

AdaptHealth LLC is seeking an Operations Specialist in Texas to support patient care and drive operational excellence. You will enhance workflows, verify insurance, and manage data across EMR systems to ensure accuracy and compliance.

The role emphasizes collaboration with regional teams, adherence to payer guidelines, and continuous process improvements while maintaining HIPAA and safety standards.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in a relatable field, Healthcare Administration, Business Administration or equivalent.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus.
• Excellent verbal and written communication skills with analytical, problem-solving and decision-making abilities.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Analytical thinking

Problem-solving

Detail orientation

Multitasking

Education

High School Diploma

Associate’s degree or related field

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth LLC is seeking an Operations Specialist in Texas to support patient care and drive operational excellence. You will enhance workflows, verify insurance, and manage data across EMR systems to ensure accuracy and compliance.

The role emphasizes collaboration with regional teams, adherence to payer guidelines, and continuous process improvements while maintaining HIPAA and safety standards.