Senior Patient Access Specialist: Registration & Payer Support

St Anthony Hospital; Gig Harbor (WA); On-site; USD 32,000 - 49,000; Full time

Job summary

St Anthony Hospital is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration. You will verify insurance, review benefits, and communicate patient financial responsibility across varied payers.

You will flex across access points to support operations during high‑volume periods, serve as a resource to PAR I staff, and collaborate with departments to resolve access issues

Qualifications

• High School diploma or GED required at hire.
• 1–3 years of experience in patient access or healthcare registration.
• Experience with insurance verification, benefits review, or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.

Education

High School Graduate General Studies

High School GED General Studies

1-3 years of experience in patient access, healthcare registration, or related healthcare administrative role

Experience with insurance verification, benefits review, and/or registration workflows

Job description

St Anthony Hospital is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration. You will verify insurance, review benefits, and communicate patient financial responsibility across varied payers.

You will flex across access points to support operations during high‑volume periods, serve as a resource to PAR I staff, and collaborate with departments to resolve access issues