Senior Patient Access Specialist - Emergency Department

nebraskamed

Omaha (NE)

On-site

USD 40,000 - 60,000

Full time

3 days ago

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Job summary

Nebraska Medicine's Emergency Services in Omaha seeks a Sr Patient Access Associate for the Emergency Department. This front-line, patient-facing role supports scheduling, registration, insurance verification, and cash flow while delivering compassionate, efficient service.

The position offers a second shift, full-time hours, and training before transitioning to the regular schedule. You will greet patients, handle sensitive information, and work across departments to ensure a positive first

Qualifications

Minimum of two years customer service experience.
Proactive self-directed work style.
Multitasking and problem solving abilities.
Strong written and verbal communication skills.
Strong organizational skills with attention to detail.
Ability to build and maintain professional relationships within the organization.
Typing 35 wpm with 95% accuracy.
BLS certification within six months of hire/transfer date (AHA endorsed).

Responsibilities

Greet patients and customers professionally and ensure timely service.
Create accounts accurately to optimize cash flow for the organization.
Coordinate scheduling, pre-registration/pre-admission, and registration/admission processes.
Verify insurance in real time and receipting of payments.
Provide face-to-face and bedside support as needed, including within the emergency department.
Cross-train and float across departments as required.