Patient Access Specialist

INTEGRIS Health; Oklahoma; On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Front-loaded PTO

Medical benefits

Financial assistance for education

24/7 mental health support

Job summary

INTEGRIS Health in Oklahoma City is seeking a part-time Patient Access Specialist to join the Baptist Medical Center team. Responsibilities include managing patient access transactions, financial counseling, and addressing patient inquiries regarding coverage and benefits.

The ideal candidate will have at least one year of related operational experience or coursework. Benefits include front-loaded PTO, medical benefits, and financial assistance for continued education.

Qualifications

• 1 year of Patient Access operations activities or related experience.
• Previous experience in scheduling, registration, insurance, or billing.
• Completion of Career Tech program or college coursework considered.

Responsibilities

• Ensure appropriateness of patient access transactions.
• Perform financial counseling including looking for assistance.
• Accept inbound phone calls to resolve patient concerns.
• Document patient account activities concisely.

Skills

Patient Access operations

Customer service

Insurance verification

Financial counseling

Education

One year of related experience or coursework

Job description

Join our team as a variable shift, part time, Patient Access Specialist at INTEGRIS Health Baptist Medical Center Portland Avenue in Oklahoma City, OK.

Responsibilities

• Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol
• Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol
• Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers
• Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately
• Collects patient payments and follows levels of authority to ensure financial clearance
• Documents all patient account activities concisely, including authorization and patient liability requirements
• Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability. Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements
• Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability
• Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third‑party contracts
• Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards

Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)
• Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting
• May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience

Preferred Job Qualifications

• College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred
• Previous experience with medical terminology, basic ICD 10 and CPT coding preferred

Benefits

• Front‑loaded PTO
• Medical benefits through the extensive INTEGRIS Health network
• Financial assistance for continued education
• 24/7 mental health support
• More

Equal Opportunity Employer Statement

INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.