Senior Patient Access Specialist

UC San Diego Health; San Diego (CA); On-site; USD 37,000 - 47,000; Full time

Job summary

UC San Diego Health’s Revenue Cycle department seeks a Patient Access Representative III to pre-register, pre-admit, and admit patients by phone or in person. The role focuses on collecting demographic data, reviewing insurance benefits, and facilitating authorizations and patient estimates.

The position requires strong customer service, communication skills, and proficiency with MS Office. It supports multiple sites and shifts, with a 50% appointment role."

Qualifications

• Three years of registration or medical front office experience or equivalent combination of education and experience.
• Thorough knowledge of third-party payers and medical terminology.
• Excellent customer service skills.
• Highly proficient with MS Office applications (Excel, Word).
• Strong communication skills, written and verbal, with all audiences.
• Professionalism, credibility, commitment to high quality standards, innovation, and accountability.

Responsibilities

• Pre-registers, pre-admits, and admits patients by telephone and in person.
• Review and interpret complex insurance benefits, obtain prior authorizations, patient estimates, cash collections.
• Interact with hospital departments and external sources to assist patients with discharge/post-hospital care.
• Ensure correct and timely reimbursement by coordinating with Utilization Review and Patient Business Services.

Skills

Front Office Experience

Third-Party Payers

Customer Service

MS Office

Communication Skills

Professionalism

Tools

MS Word

MS Excel

Job description

UC San Diego Health’s Revenue Cycle department seeks a Patient Access Representative III to pre-register, pre-admit, and admit patients by phone or in person. The role focuses on collecting demographic data, reviewing insurance benefits, and facilitating authorizations and patient estimates.

The position requires strong customer service, communication skills, and proficiency with MS Office. It supports multiple sites and shifts, with a 50% appointment role."