Senior Patient Access & Admissions Specialist

UCI Health; Fountain Valley (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

UCI Health, a leading California academic health system, seeks a diligent Patient Access representative to support scheduling, registration, pre-admission, admission, and discharge processes across multiple service areas.

You will collect complete and accurate patient demographics, verify insurance and consent requirements, and ensure compliant, timely liability collection before, during, and after the date of service.

Qualifications

• Minimum Education: High School Diploma or GED required.
• Minimum typing skills of 35 wpm.
• Demonstrated working knowledge of PC/CRT/printer.
• Customer service skills and experience.
• Ability to work in a fast paced environment.
• Ability to receive and express detailed information through oral and written communications.
• Course in Medical Terminology required.
• Must be able to perform essential job duties in at least two Patient Access service areas including ED.
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
• Builds and maintains collaborative relationships across internal/external clients.
• Must interpret physician orders and insurance cards accurately.
• Must possess the skill, knowledge and ability essential to the duties.
• Must demonstrate customer service skills appropriate to the job.
• Excellent written and verbal communication skills in English.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Responsibilities

• Assist with scheduling, registration, and admissions processes.
• Collect and verify patient demographics and information.
• Apply compliant patient liability collection techniques before, during & after date of service.

Skills

High School Diploma

Typing 35 wpm

PC/CRT/printer

Customer service

Fast-paced environment

Oral and written communication

Medical Terminology

Multi-area Patient Access

Negotiation techniques

Relationship building

Interpret physician orders

Skill and abilities for duties

Customer service skills

English communication

Work pace management

Team collaboration

Education

High School Diploma or GED

Tools

PC/CRT/printer

Job description

UCI Health, a leading California academic health system, seeks a diligent Patient Access representative to support scheduling, registration, pre-admission, admission, and discharge processes across multiple service areas.

You will collect complete and accurate patient demographics, verify insurance and consent requirements, and ensure compliant, timely liability collection before, during, and after the date of service.