Senior Patient Access and Insurance Coordinator

UC San Diego; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego Health is hiring for a Patient Access position within its Revenue Cycle. The role involves pre-registering, pre-admitting, and admitting patients by phone or in person across multiple San Diego locations, with emphasis on collecting demographics and evaluating insurance benefits.

The role requires knowledge of third-party payers, medical terminology, and strong customer service. Excellent communication and professional conduct are essential for success in this fast-paced,

Qualifications

• Three (3) years of registration or medical front office experience or equivalent combination of education and experience.
• Thorough knowledge of third‑party payers. Demonstrated knowledge of medical terminology.
• Excellent customer service skills.
• Highly proficient with MS Office applications (Excel, Word).
• Strong communication skills, with the ability to convey complex ideas clearly both verbally and in writing to audiences at all levels.
• Professionalism, credibility, commitment to high quality standards, innovation, and accountability.
• Ability to interact effectively with the public, including patients, visitors, clinical and support staff.

Responsibilities

• Pre-registers, pre-admits, and admits patients by telephone and/or in person.
• Efficiently collect accurate demographic information and review/interpret complex insurance benefits.
• Obtain prior authorizations, patient estimates, and cash collections; coordinate with public assistance programs where applicable.
• Interact with hospital departments to ensure correct and timely reimbursement and refer cases to internal/external sources to assist patients with discharge or post-hospital care.

Skills

Customer service

MS Office

Medical terminology

Communication skills

Professionalism

Tools

MS Office

Job description

UC San Diego Health is hiring for a Patient Access position within its Revenue Cycle. The role involves pre-registering, pre-admitting, and admitting patients by phone or in person across multiple San Diego locations, with emphasis on collecting demographics and evaluating insurance benefits.

The role requires knowledge of third-party payers, medical terminology, and strong customer service. Excellent communication and professional conduct are essential for success in this fast-paced,