Patient Services Front Office Specialist

University of California, Irvine; Irvine (CA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Sick leave

Job summary

University of California, Irvine (UCI) is hiring for a front-office role in its medical clinic operations. The position handles scheduling across General Medical, Specialty, and Nurse Clinics, greets patients, answers phones, and supports daily clinic activities.

The ideal candidate brings customer service experience, strong communication skills, and proficiency with electronic medical records and scheduling systems, while maintaining HIPAA privacy and confidentiality.

Qualifications

• Customer service experience in a fast-paced environment.
• Clear English reading, writing, and instruction-following.
• Strong communication and interpersonal skills.
• Experience handling confidential information under HIPAA.
• Organizational skills with attention to detail.
• Ability to work with electronic medical records (EMR).
• Experience with scheduling systems.

Responsibilities

• Schedule patient appointments using the scheduling system.
• Greet patients and answer phones; manage patient flow.
• Maintain and update electronic medical records.
• Collaborate with nursing staff to support clinic operations.
• Protect patient confidentiality per HIPAA requirements.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

English literacy

HIPAA compliance

Administrative experience

Scheduling experience

Front office experience

Tools

EMR systems

Scheduling system

Job description

University of California, Irvine (UCI) is hiring for a front-office role in its medical clinic operations. The position handles scheduling across General Medical, Specialty, and Nurse Clinics, greets patients, answers phones, and supports daily clinic activities.

The ideal candidate brings customer service experience, strong communication skills, and proficiency with electronic medical records and scheduling systems, while maintaining HIPAA privacy and confidentiality.