Access/Senior Access Representative- Patient Access Center- FT Day Shift

University-of-California,-Irvin; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

UCI Health seeks a patient service representative for the UC Irvine Medical Center, delivering high-quality help to patients calling for medical services and acting as a preceptor for new staff.

The role requires strong English communication, knowledge of medical terminology, and experience in healthcare or call centers. You will work in a fast-paced environment and collaborate across the health system to support patient care.

Qualifications

• Minimum 6 months in a call center; plus 12 months in a healthcare setting or 12 months in healthcare call center.
• Excellent written and verbal communication in English.
• Knowledge of medical terminology.
• Experience using standard office equipment and data entry tools.
• Ability to work in a fast-paced, team-based health system.

Responsibilities

• Provide high-quality customer service to patients calling for medical services.
• Serve as a preceptor for new staff.
• Maintain effective working relationships across the Health System.
• Handle inquiries and assist with basic information processing.

Skills

Customer service

Medical terminology

Insurance knowledge

Data entry

Office equipment

Written and verbal communication

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary: The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

What It Takes to be Successful

Required Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties


• Must demonstrate customer service skills appropriate to the job


• Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12months experience working in a call center in a healthcare setting


• Excellent written and verbal communication skills in English


• Demonstrated knowledge of medical terminology


• Demonstrated knowledge of insurance programs and/or government programs


• Demonstrated experience using office equipment such as a printer, copier, fax, scanner


• Demonstrated experience using a computer, including data entry and retrieval


• Ability to maintain a work pace appropriate to the workload


• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms


• Demonstrated experience working with a patient registration software system


• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan


• Employment Misconduct*


• Legal Right to Work in the United States


• Vaccination Policies


• Smoking and Tobacco Policy


• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act


• E-Verify


• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy. We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization