Senior Patient Access Specialist

St. Luke's Hospital; Chesterfield (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital in Missouri is seeking a Senior Patient Access Specialist to oversee the patient experience across ancillary services and registration, ensuring smooth scheduling and precertification processes.

You will monitor workflows, train employees, identify operational issues, and assist department managers, all while promoting teamwork and aligning with our mission and values. This role emphasizes patient-centered care and requires an Associate degree or equivalent, plus at least one

Qualifications

• Associate degree or equivalent required.
• One year or more of work experience in various areas of medical field; scheduling experience preferred.

Responsibilities

• Oversee patient experience in coordination with ancillary services.
• Monitor workflow and identify operational problems.
• Train staff and support managers in department operations.
• Promote teamwork within the healthcare team.
• Uphold St. Luke’s mission and values in daily duties.

Skills

Patient experience oversight

Training staff

Workflow monitoring

Education

Associate Degree or equivalent work experience

Job description

Job Posting

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award‑winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

Position Summary

The Senior Patient Access Specialist is accountable for oversight of the patient experience in coordination with ancillary services. The Senior Specialist is responsible for monitoring workflow, training employees, identifying operational problems and assisting managers in all areas of the department. Identifies any service areas/functions within Patient Financial Services, Patient Access and Registration in need of improvement. Demonstrates knowledge and proficiency for ALL Patient Access functions including Registration, Scheduling, Precertification, and Quality Review. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements

Education: Associate Degree or equivalent work experience required.

Experience: One year or more of work experience in various areas of medical field, Healthcare scheduling preferred.

Benefits for a Better You

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

Why You Belong Here

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.