Patient Access Representative I- Warrenville, IL

2000 Edward Elmhurst Healthcare; Warrenville (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Savings Account Options

Retirement Options with Company Match

Job summary

Endeavor Health Careers is seeking a Patient Access Representative to support registration and scheduling for patients at our Warrenville location. The role helps optimize the patient experience and ensure accurate data entry and insurance verification.

The position is full-time, Monday–Friday, with rotating weekends and hours from 8:00 am to 5:00 pm. A strong focus on customer service and precise information handling is essential.

Qualifications

• Associates Degree Health Administration required.
• Experience in patient access, healthcare administration, or related field preferred.
• Experience using patient registration and scheduling systems.

Responsibilities

• Greet and assist patients during registration.
• Enter demographic and insurance information into the EHR system.
• Schedule patient appointments and coordinate with departments.
• Verify contact information and appointment details.
• Verify insurance coverage and eligibility.
• Collaborate with insurance and billing teams on issues.
• Explain registration, scheduling, and financial responsibilities to patients.
• Communicate clearly with patients to answer questions.

Skills

Patient registration

Scheduling

Insurance verification

Customer service

Attention to detail

Education

Associates Degree Health Administration

Tools

Electronic Health Records system

Job description

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Details

Position: Patient Access Representative

Location: SRO Corporate Center Warrenville 4201 Winfield Road

Full Time/Part Time: Full-Time

Hours: Monday-Friday: 8:00 am - 5:00 pm

Required Travel: N/A

Rotating Weekends

A Brief Overview

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do

• Greet and assist patients in a courteous and professional manner during the registration process.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Verify patient contact information and confirm appointment details.
• Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Ensure clear and effective communication with patients to address their questions and concerns.
• Review and verify patient registration data and insurance information to ensure accuracy.
• Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• Help patients feel comfortable and informed during the registration and scheduling process.

What you will need

• Associates Degree Health Administration Required
• Previous experience in patient access, healthcare administration, or a related field is preferred.
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Company Culture

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.