Senior Patient Access & Registration Lead

Renown Health; Reno (NV); On-site; USD 32,000 - 47,000; Full time

Job summary

Renown Health is seeking a Senior Patient Access Representative to perform comprehensive patient registrations, identify payer sources, and coordinate with leadership to ensure efficient and compliant admissions. The role emphasizes education, audits, and process improvement to support patient access across the system.

The incumbent will lead training for new staff, monitor registration workflows, and collaborate with interdisciplinary teams to ensure accurate financial responsibilities and

Qualifications

• Ability to read, write, speak, and understand English safely and effectively.
• Minimum 12 months as Patient Access Representative or lead experience in lieu of direct experience.
• LEVL UP training completed within first year; CHAA certification preferred.

Responsibilities

• Perform comprehensive registration in person or by phone with minimal assistance.
• Identify payer sources and determine patient financial responsibilities.
• Coordinate with leadership to resolve operational issues and improve patient experience.
• Conduct registration audits and share results with leadership.
• Train onboarding staff and support quality management processes.
• Serve as a resource for day-to-day questions and patient de-escalation.

Skills

Communication skills

Microsoft Office

Typing 35-45 wpm

EPIC experience

Customer service

Education

English literacy

Tools

Microsoft Office Suite

EPIC system

Job description

Renown Health is seeking a Senior Patient Access Representative to perform comprehensive patient registrations, identify payer sources, and coordinate with leadership to ensure efficient and compliant admissions. The role emphasizes education, audits, and process improvement to support patient access across the system.

The incumbent will lead training for new staff, monitor registration workflows, and collaborate with interdisciplinary teams to ensure accurate financial responsibilities and