Senior Patient Access Liaison & Team Leader

Northwell Health; Norwalk (CT); Vor Ort; USD 51.000 - 57.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Zusammenfassung

Northwell Health is seeking a Patient Access Liaison with responsibilities spanning Level 1-2 duties and staff guidance. The role supports patients through financial processes from scheduling to service, aiming for a one-touch experience.

Responsibilities include gathering clinical information for payors, coordinating with departments on approvals, and assisting with patient billing questions. Training and compliance duties are also part of the role.

Qualifikationen

• HS Diploma with minimum 3-5 years job related experience or Associate's degree with minimum 3 years job-related experience required
• Bachelor's Level Degree, with minimum 3 years experience, preferred
• PAL2 Preferred
• Basic MS Word & MS Excel
• Customer service and organizational skills
• National Association of Healthcare Access Management (NAHAM) certification within one year of hire

Aufgaben

• Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions and supervises staff
• Obtains clinical information to third party payors and assesses medical urgency
• Collaborates with departments to ensure prior approvals are met and documents issues
• Performs collections of patients with outstanding accounts receivable and processes payments
• Performs end of day duties, closes and reconciles deposits and ensures compliance

Kenntnisse

Customer service

Organizational skills

MS Word experience

Ausbildung

HS Diploma or Associate's degree

Bachelor's Level Degree desired

NAHAM certification within one year

Tools

MS Word

MS Excel

Jobbeschreibung

Northwell Health is seeking a Patient Access Liaison with responsibilities spanning Level 1-2 duties and staff guidance. The role supports patients through financial processes from scheduling to service, aiming for a one-touch experience.

Responsibilities include gathering clinical information for payors, coordinating with departments on approvals, and assisting with patient billing questions. Training and compliance duties are also part of the role.