Patient Access Liaison 1 - (FT, Day/Eve)

Norwalk Hospital Association; Norwalk (CT); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Norwalk Hospital Association is hiring for a Patient Access role in Norwalk, CT. The position handles registration, scheduling, and insurance verification to ensure a smooth patient flow from arrival through check-in.

Hours vary with a Monday–Friday schedule plus every other weekend, evenings, and holidays as needed. Requires a HS Diploma and 2+ years of related experience; NAHAM cert within a year is preferred.

Qualifications

• HS Diploma with minimum 2 years related experience.
• Associate degree preferred with 6 months related experience.
• Minimum 1 year experience preferred.
• Basic MS Word and MS Excel knowledge.
• Customer Service and organizational skills.
• NAHAM certification within one year of hire.

Responsibilities

• Greet patients and visitors promptly and professionally; direct to appointment location and provide confidentiality.
• Respond to calls and provide information; help reduce call abandonment and improve wait times.
• Search and verify patient identity in the system to ensure accurate records.
• Schedule and register patients for services; contact patients for information or confirmations.
• Enter demographic and financial information to enable payment collection.
• Verify insurance eligibility and obtain payor requirements as needed.
• Provide service cost estimates and discuss patient financial responsibilities.
• Enter orders in the system when required; understand coding and billing protocols.
• Obtain signatures for consents and notifications as required.
• Maintain compliance with department policies, HIPAA, EMTALA and Patient Bill of Rights.
• Perform any other assigned duties.

Skills

Customer Service

MS Word

MS Excel

Organizational skills

Education

HS Diploma

Associate degree preferred

NAHAM certification within 1 year

Job description

Full-Time: Varying shifts between 7:00am-7:00pm. Monday-Friday with an every other weekend commitment. Holidays as needed.

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities

• 1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
• 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
• 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
• 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
• 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
• 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
• 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
• 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
• 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
• 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
• 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
• 12. Performs other duties as assigned.

Education Skills Experience

Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly

"Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements."