Patient Access Liaison 3 - Full Time

Norwalk Hospital Association

Norwalk (CT)

On-site

USD 44,000 - 59,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Basic Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Norwalk Hospital Association in Norwalk, CT, is seeking a Patient Access Liaison to manage Level 1 and 2 duties, train staff, and ensure a smooth patient financial experience from scheduling through service.

The role requires strong customer service, MS Word/Excel basics, and NAHAM certification within one year. You will work in a fast-paced environment, ensuring accuracy in financial clearance, payments, and documentation.

Qualifications

HS Diploma with 3-5 years job related experience or Associate's degree with 3 years job-related experience required
Bachelor's Level Degree, with minimum 3 years experience, preferred.
PAL2 Preferred.
Basic MS Word & MS Excel.
Customer service and organizational skills.
NAHAM certification within one year of hire.

Responsibilities

Performs Level 1 & 2 Patient Access Liaison duties and supervises staff.
Provides supervision, guidance and training to level 1 and level 2 patient access employees and support staff.
Contributes to the design and flow of processes within the Patient Access Department.
Determines the need for financial counseling and makes recommendations for service deferral.
Obtains clinical information to present to third party payors and ensures medical urgency is supported.

Skills

Customer Service

Organizational Skills

Education

HS Diploma with 3-5 years experience

Associate's degree with 3 years experience

Bachelor's degree preferred

NAHAM certification within 1 year

Tools

MS Word

MS Excel

Job description

Monday-Friday 8:30am-5:00pm.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Responsible for all accountabilities of Level 1 and 2 Patient Access Liaison and provides training and guidance to staff. Provides support to patients without financial clearance and guides them through the financial process from scheduling to service to ensure a one touch experience. Determines the need for financial counseling or service deferral and refers the patient to the necessary individual for assistance. Provides estimates for services when appropriate. Receives and processes patient

Responsibilities

1. Criteria A: Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions. Criteria B: Provides supervision, guidance and training to level 1 and level 2 patient access employees and support staff. Responsible for supervisory activities in the absence of the department supervisor. Criteria C: Contributes to the design and flow of all processes and procedures within the Patient Access Department. Criteria D: Determines the need for financial counseling and makes recommendations for service deferral if patient is unable to pay. Consults with internal and external physicians to determine medical urgency.
2. Criteria A: Obtains clinical information from either the attending physicians or hospital-based sources to provide to third party payors to properly assess medical urgency and medical necessity. Criteria B: Collaborates with other hospital departments and positions such as Clinical Resource Management on developing and implementing systems to ensure prior approval requirements are met. Criteria C: Accurately identifies and documents financial and payor-specific issues within the system. Criteria D: Facilitates in gathering accurate patient billing information.
3. Criteria A: Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Criteria B: Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Criteria C: Answers patient inquiries regarding their liability and able to explain the variables involved. Criteria D: Properly receipts and forwards all copies of patient payment receipts posting to the patients account in appropriate system.
4. Criteria A: Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit slips. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned.
5. Performs other duties as assigned.
6. Fulfills all compliance responsibilities related to the position.

Education Skills Experience

HS Diploma with minimum of 3-5 years job related experience or Associate's degree with minimum 3 years job-related experience required
Bachelor's Level Degree, with minimum 3 years experience, preferred.
PAL2 Preferred.
Basic MS Word & MS Excel.
Customer service and organizational skills.
National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions