Senior Patient Access Lead - Scheduling & Billing

Memorial Hermann Health System; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Memorial Hermann Health System seeks a team leader in Patient Access to mentor staff, schedule patient appointments, ensure medical necessity compliance, verify eligibility and post payments. The role emphasizes accuracy, excellent communication with physicians and staff, and strong adherence to policy.

The position requires leadership experience, ability to multi-task, and proficient typing. It focuses on maintaining financial integrity and delivering compassionate, efficient service to

Qualifications

• Education: High School Diploma or GED preferred.
• Licenses/Certifications: (None).

Responsibilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor and enters information in the system accurately.
• Explains required forms to patient or guarantor and obtains necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data and communicating information to patient or guarantor.
• Protects financial integrity by collecting patient liability, establishing payment arrangements and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures notifications and authorizations are completed within timeframes.
• Posts payments in the computer system and generates patient receipts.
• Monitors, reviews and resolves patient account issues and performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader, scheduling employees and assisting in orientation and training.
• Communicates professionally with physicians, care management, departments, staff, insurers, patients and families; documents thoroughly.

Skills

multi-tasking

typing/keyboard

supervisory experience

leadership

Education

High School Diploma or GED preferred

Job description

Memorial Hermann Health System seeks a team leader in Patient Access to mentor staff, schedule patient appointments, ensure medical necessity compliance, verify eligibility and post payments. The role emphasizes accuracy, excellent communication with physicians and staff, and strong adherence to policy.

The position requires leadership experience, ability to multi-task, and proficient typing. It focuses on maintaining financial integrity and delivering compassionate, efficient service to