Senior Patient Access Coordinator

R1 RCM Holdco Inc.; Owasso (OK); On-site; USD 26,000 - 33,000; Full time

Job summary

R1 RCM Inc. in Owasso, OK is seeking a Patient Access Representative to support patient access operations on a rotating schedule. The role emphasizes accurate registration, billing tasks, and exceptional customer service while collaborating with the Patient Access Manager.

The position requires a minimum of 4 years of experience and a High School level education or equivalent. Base pay ranges from $18.90 to $23.62 per hour, with opportunities to contribute across multiple departments and

Responsibilities

• Support team success and professional development.
• Ensure the team meets production standards, deadlines, and work schedules.
• Monitor work trends and promptly communicate staffing or operational needs to the Patient Access Manager and/or Facility Lead.
• Ensure a consistently high level of customer service is delivered and maintained.
• Provide superior customer service to patients, address patient concerns, and recommend appropriate solutions.
• Ensure proper workflow procedures are followed by the entire team.
• Monitor team productivity, including adherence to schedules and departmental guidelines established by R1 Management.
• Maintain a high level of confidentiality regarding management-level discussions and information.
• Support the effectiveness of the quality assurance program.
• Maintain flexibility to work across multiple areas based on business needs.
• Ensure patient privacy and confidentiality policies and standards are followed.
• Effectively utilize available departmental resources, including staff, equipment, and technology.
• Complete daily worklists and reports within registration and billing systems.
• Participate in the selection, training, and development of Patient Access Representative staff.
• Help ensure the team meets production, quality, and performance metric expectations.
• Prioritize tasks effectively to support productivity and departmental goals.
• Promote a positive, motivated, and people-focused culture that supports Team Member morale and engagement.
• Delegate responsibilities and work assignments appropriately when needed.
• Maintain effective and consistent communication and collaboration with other departments.
• Complete special projects, duties, and assignments in a timely and efficient manner as directed by R1 Management, the Patient Access Manager, and/or Facility Lead.

Education

High School - Equivalent

Job description

R1 RCM Inc. in Owasso, OK is seeking a Patient Access Representative to support patient access operations on a rotating schedule. The role emphasizes accurate registration, billing tasks, and exceptional customer service while collaborating with the Patient Access Manager.

The position requires a minimum of 4 years of experience and a High School level education or equivalent. Base pay ranges from $18.90 to $23.62 per hour, with opportunities to contribute across multiple departments and