Senior Parts & Services Supervisor (Customer‑Facing)

wabashcareers; Gary (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Wabash is seeking a Parts and Services Supervisor to plan and coordinate shop activities safely while supervising field and shop staff.

This customer-facing role partners with Sales Representatives to grow the business, establish quotes, schedule service work, order parts, arrange travel, and ensure on-time delivery and quality.

You will develop procedures, supervise performance, and keep the Field Service Manager informed of safety and quality concerns.

Qualifications

• Bachelor's degree preferred in business, organizational leadership, or technology.
• Experience with production, purchasing, and materials management preferred.
• Working knowledge of Microsoft Office tools.
• Familiar with field concepts, practices, and tools.

Responsibilities

• Establishes quotes with pricing of Field Service repairs, estimate cost and develop sales proposals for customers
• Schedules and plans service work to meet customer needs and deadlines while maintaining optimal utilization
• Orders parts as required for work orders and ships parts
• Arranges travels, airfare, and rental cars for crew
• Processes fabricated parts for Part Sales including order entry and delivery
• Coordinates maintenance of service trucks including DOT inspections, equipment maintenance and repair
• Develops and recommends effective procedures and supporting policies which will help establish and achieve schedules and quality standards at the most favorable cost
• Implements established procedures and policies through effective supervision
• Plans, organizes, and coordinates jobs to maximize production efficiencies and safety
• Keeps Field Service Manager advised of any safety concerns, quality problems, concerns, delays, etc.
• Suggests methods, improvements or alternate methods and materials to reduce cost and/or improve quality
• Works closely with other members of business unit to meet the units' strategic objectives
• Inputs all appropriate detail in visual and other computer programs as needed to maintain data base and produce reports.
• Other duties as assigned

Skills

Field concepts

Production purchasing

Education

Bachelor's Degree (Preferred Major: Business, Organizational Leadership or Technology)

Tools

Microsoft Office

Job description

Wabash is seeking a Parts and Services Supervisor to plan and coordinate shop activities safely while supervising field and shop staff.

This customer-facing role partners with Sales Representatives to grow the business, establish quotes, schedule service work, order parts, arrange travel, and ensure on-time delivery and quality.

You will develop procedures, supervise performance, and keep the Field Service Manager informed of safety and quality concerns.