Supervisor, UP&S

Wabash; Gary (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Wabash is searching for a Parts and Services Supervisor in Gary, IN. This position involves coordinating service work and supervising shop employees to improve productivity and performance.

The ideal candidate will have a Bachelor’s Degree and experience in leadership roles, focusing on customer service and operational efficiency. Responsibilities include scheduling service work, managing parts orders, and ensuring safety standards.

Qualifications

• Bachelor's Degree (Preferred Major: Business, Organizational Leadership or Technology).
• Experience in a supervisory role is preferred.
• Familiar with various field concepts and practices.

Responsibilities

• Establish quotes and sales proposals for customers.
• Schedule and plan service work to meet customer needs.
• Order parts required for work orders.

Skills

Leadership

Communication

Customer Service

Technical Proficiency

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

Job description

About the Role

As a Parts and Services Supervisor, you will work on a variety of responsibilities including planning and coordinating activities to meet schedule requirements in a safe manner. Supervises shop employees while evaluating and coaching employees to improve performance and productivity. This role is customer facing and would work with Sales Representatives to continue to grow the business.

Your Responsibilities

• Establishes quotes with pricing of Field Service repairs, estimate cost and develop sales proposals for customers
• Schedules and plans service work to meet customer needs and deadlines while maintaining optimal utilization
• Orders parts as required for work orders and ships parts
• Arranges travel, airfare, and rental cars for crew
• Processes fabricated parts for Part Sales including order entry and delivery
• Coordinates maintenance of service trucks including DOT inspections, equipment maintenance and repair
• Develops and recommends effective procedures and supporting policies which will help establish and achieve schedules and quality standards at the most favorable cost
• Implements established procedures and policies through effective supervision
• Plans, organizes, and coordinates jobs to maximize production efficiencies and safety
• Keeps Field Service Manager advised of any safety concerns, quality problems, concerns, delays, etc.
• Suggests methods, improvements or alternate methods and materials to reduce cost and/or improve quality
• Works closely with other members of business unit to meet the units' strategic objectives
• Inputs all appropriate detail in visual and other computer programs as needed to maintain database and produce reports.
• Other duties as assigned

Let's Talk About Your Qualifications

• Bachelor's Degree (Preferred Major: Business, Organizational Leadership or Technology)
• Minimum Click or tap here to enter text. years of experience in Click or tap here to enter text.
• Familiar with a variety of field concepts, practices, and tools
• Proficient with standard concepts, practices, and procedures with production, purchasing and materials of the operation
• Working knowledge of Microsoft Office tools

Leadership Attributes

• Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen – Actively listen to reach the best solution and make the strongest decisions
• Always Learn – Strive to improve; do not quit or settle for the status quo
• Be Authentic – Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together – Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Affirmative Action/EEO Statement

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.