Parts & Warranty Specialist - Customer Success & Ops

Legend Manufacturing; Arcada Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Legend Manufacturing in Arcada Township, Michigan is seeking a Parts and Warranty Specialist to handle parts ordering and warranty claims. The role emphasizes delivering positive customer experiences for dealers and walk-in customers, with emphasis on accurate processing, timely resolutions, and proactive engagement.

The position involves coordinating with warehouse teams, managing back orders, and supporting sales strategies to grow revenue while ensuring customer satisfaction across parts and

Qualifications

• Ability to multitask and meet deadlines.
• Ability to work independently.
• Willingness to learn many different product types to provide timely customer service.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Field inbound communications from dealers and walk-in customers for parts and warranty.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle inquiries, complaints, and returns efficiently.
• Build and maintain customer relationships to drive repeat business.
• Enter and track sales orders using ERP or inventory software.
• Coordinate with warehouse to ensure timely order fulfillment.
• Assist in managing back orders and delays communication.
• Upsell and cross-sell products to meet customer needs.
• Promote offers and new product launches.
• Develop and execute sales strategies to increase revenue.
• Receive, review, and process warranty claims.
• Verify warranty eligibility per policy.
• Maintain records of claims and resolutions.
• Coordinate product returns or replacements with customers.
• Collaborate with quality engineers and production teams on claims.

Skills

Multitask

Independent work

Quick learner

Communication skills

MS Office

Tools

ERP software

Inventory management software

Job description

Legend Manufacturing in Arcada Township, Michigan is seeking a Parts and Warranty Specialist to handle parts ordering and warranty claims. The role emphasizes delivering positive customer experiences for dealers and walk-in customers, with emphasis on accurate processing, timely resolutions, and proactive engagement.

The position involves coordinating with warehouse teams, managing back orders, and supporting sales strategies to grow revenue while ensuring customer satisfaction across parts and