Senior Partner Success & Operations Lead

Socket.dev; Lexington (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Xometry is seeking a highly organized Partner Success Manager to drive partner success by expediting task completion and ensuring visibility throughout the production lifecycle. You will be the main liaison for manufacturing partners, addressing challenges and guiding production from start to finish.

The ideal candidate has a bachelor’s degree in a related field, 4+ years in supply chain or customer service in manufacturing, and strong communication and analytical skills.

Qualifications

• Bachelor's degree in supply chain, engineering, business administration, or related field.
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Proven track record of meeting schedule commitments by managing expectations of an identified customer group.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills with the ability to implement solutions keeping production underway.
• Self-starter with a take-charge attitude and ability to independently drive project completion.
• Excellent organizational skills and ability to multitask; familiar with the interface of our communication platform and deadlines.
• Superior verbal and written communication skills with ability to manage relationships with all stakeholders.
• Excellent attention to detail and collaboration skills.
• Proficiency in ERP tools and communication software.
• Experience with quality management systems (e.g., ISO 9001).
• Thrive in a fast-paced and high-growth environment.

Responsibilities

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks.
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated.
• Conduct weekly portfolio reviews to document progress and manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs, escalating significant risks as necessary to maintain organizational results.
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through deep knowledge of manufacturing technologies.
• Proactively identify and resolve issues, including the management of RMA projects and the negotiation of financial reclamations resulting from non-conformance or late deliveries.
• Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies while providing peer support to maintain continuous operational success.

Skills

Interpersonal communication

Queue management

Cross-functional collaboration

Organizational skills

Analytical thinking

Project management

Attention to detail

Written/verbal communication

Education

Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field

Tools

ERP tools

Communication software

Google Sheets

Job description

Xometry is seeking a highly organized Partner Success Manager to drive partner success by expediting task completion and ensuring visibility throughout the production lifecycle. You will be the main liaison for manufacturing partners, addressing challenges and guiding production from start to finish.

The ideal candidate has a bachelor’s degree in a related field, 4+ years in supply chain or customer service in manufacturing, and strong communication and analytical skills.