Senior Partner Success Manager - Manufacturing Ops

Socket.dev; Denver (CO); Hybrid; USD 76,000 - 99,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Paid time off and holidays

Maternity and bonding leave

Job summary

Xometry seeks a highly organized Partner Success Manager to expedite task completion and escalation within the partner community, ensuring smooth communication and visibility across the production lifecycle.

You will collaborate with Operations and PD&T teams, manage RMA projects, and leverage ERP and other tools to maintain capacity utilization and customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration or related field.
• 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Proven track record of meeting schedule commitments and managing stakeholder expectations.

Responsibilities

• Serve as primary contact for partner community, building trust through proactive communication on project status and roadblocks.
• Orchestrate production process by maintaining queue awareness to prioritize work and mitigate delays.
• Conduct weekly portfolio reviews and manage risk-based outreach for high-risk jobs, escalating significant risks as needed.
• Act as a technical SME for the Partner Success Team to resolve blockers and drive excellence.

Skills

Communication skills

Analytical thinking

Project coordination

Time management

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain, Engineering, Business Administration

Tools

ERP systems

Google Sheets

CRM software

Job description

Xometry seeks a highly organized Partner Success Manager to expedite task completion and escalation within the partner community, ensuring smooth communication and visibility across the production lifecycle.

You will collaborate with Operations and PD&T teams, manage RMA projects, and leverage ERP and other tools to maintain capacity utilization and customer satisfaction in a fast-paced environment.