Partner Success Manager III

Xometry; Denver (CO); Hybrid; USD 76.000 - 99.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical, dental and vision insurance

Paid time off

Zusammenfassung

Xometry, a fast-growing manufacturer marketplace, seeks a Partner Success Manager to drive partner success across the production lifecycle. You will coordinate communications, manage queues, and escalate issues to leadership to protect capacity utilization and on-time delivery.

The role requires strong interpersonal skills, cross-functional collaboration, and a track record of delivering results in a high-growth environment. Hybrid work model and robust benefits are offered.

Qualifikationen

• Bachelor’s degree or equivalent in a technical/related field.
• Minimum 4 years in supply chain or customer service, preferably in manufacturing ops.
• Proven track record of meeting schedule commitments for identified customer group.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills to keep production moving.
• Self-starter and able to drive project completion.
• Excellent organizational skills and multitasking ability with handling deadlines.
• Superior written and verbal communication for stakeholder management.
• Attention to detail and collaboration across teams.
• Proficiency in ERP tools and communication software.
• Experience with quality management systems (e.g., ISO 9001).
• Thrives in a fast-paced, high-growth environment.

Aufgaben

• Serve as primary point of contact for partner community; build trust through proactive communication on status and roadblocks.
• Orchestrate production by maintaining queue awareness to prioritize work and mitigate delays.
• Conduct weekly portfolio reviews; manage risk-based outreach; escalate significant risks.
• Act as a technical SME for Partner Success Team; drive operational excellence and resolve blockers.
• Identify and resolve issues; manage RMA projects and negotiate reclamations from non-conformance.
• Collaborate with Operations and PD&T; ensure adherence to quality and safety policies; provide peer support.

Kenntnisse

Supply chain management

Customer service

Project coordination

Cross-functional collaboration

Data analysis

Ausbildung

Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field

Tools

ERP software

Google Sheets

CRM tools

Jobbeschreibung

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a highly organized and proactive Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. The Partner Success Manager is our second line of defense against requests languishing in queues and losing valuable production time damaging capacity utilization. In this role you will orchestrate task completion throughout the order/job life cycle serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.

This role requires exceptional interpersonal, queue management, and cross-software platform expertise skills paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results.

You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.

How You'll Contribute:

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated
• Conducting weekly portfolio reviews to document progress and managing risk-based outreach to evaluate partner fitness and production plans for high-risk jobs, escalating significant risks as necessary to maintain organizational results
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through deep knowledge of manufacturing technologies
• Proactively identify and resolve issues, including the management of RMA projects and the negotiation of financial reclamations resulting from non-conformance or late deliveries
• Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies while providing peer support to maintain continuous operational success.

What You Bring To Xometry:

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Excellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines
• Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Thrive in a fast-paced and high-growth environment

Preferred Qualifications:

• Experience working with Xometry's digital marketplace or similar platforms
• Proficiency in data analysis tools (e.g., Google Sheets)
• Experience working in a manufacturing environment

The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.