Remote Partner Success Manager, Payments & BaaS

Pathward, N.A.; United States; Hybrid; USD 60,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward, N.A. is seeking a partnership-focused professional to drive collaboration with BaaS partners and internal stakeholders. You will evaluate, design, and implement financial products while ensuring compliant oversight and high partner satisfaction.

You will liaise with partner executives, manage inquiries, tailor solutions, and guide programs through implementation, monitoring, and optimization in a fast-paced, hybrid work environment.

Qualifications

• Bachelor’s degree or equivalent education and work experience.
• Typically, 3+ years with bachelor’s or equivalent.
• Creative thinking and problem-solving abilities to determine best path forward in an environment where multiple solutions are possible.
• Great rapport building and communication skills with a diverse group of partners and management at all levels.
• Great customer service acumen and ability to advocate for the partner.
• Ability to gain an understanding of partners and their position in the payments industry.
• Maturity to work within and contribute to an expanding organization.
• Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives.
• Meet/Exceed team and organizational goals as outlined by leadership.

Responsibilities

• Cultivates and maintains strong relationships with partners in the BaaS services sector.
• Communicates partner issues to ensure executive awareness.
• Primary operational contact for partner inquiries and service requests.
• Provide customer-focused delivery for Pathward's partners.
• Develop tailored solutions to meet partners' goals.
• Collaborates with cross-functional teams to design and implement new programs.
• Provide consultative support throughout the implementation process.
• Demonstrates subject matter expertise of program requirements and add-on features.
• Champion partner needs and advocate for their success.
• Review monitoring metrics to identify gaps and remediation needs.
• Meet or exceed SLA standards to foster speed to market.
• Navigate regulatory environment and manage complex partner portfolios.
• Manage risk in a dynamic environment.
• Other duties as assigned.

Skills

Relationship building

Communication

Customer service

Problem solving

Cross-functional

Strategic thinking

Regulatory awareness

Payments knowledge

Education

Bachelor's degree or equivalent

Job description

Pathward, N.A. is seeking a partnership-focused professional to drive collaboration with BaaS partners and internal stakeholders. You will evaluate, design, and implement financial products while ensuring compliant oversight and high partner satisfaction.

You will liaise with partner executives, manage inquiries, tailor solutions, and guide programs through implementation, monitoring, and optimization in a fast-paced, hybrid work environment.