Senior Partner Success Manager - Banking Partnerships

april; New York (NY); Hybride; USD 90 000 - 140 000; Plein temps

Résumé du poste

april is seeking a driven Customer Success Manager to manage key bank partnerships, onboard partners through our implementation process, and align with their expectations. The role focuses on retention, hands-on collaboration with partners, and ensuring successful execution across cross-functional teams.

Role requires strong relationship-building, negotiation skills, and a proactive mindset to drive adoption and platform value. New York-area on-site presence is expected three days per week.

Qualifications

• 5+ years in Customer Success, Partner Management, Business Development, or related role.
• Experience in financial services (banks, credit unions, lenders) is preferred.
• Passion for product-centric environments and cross-team collaboration.
• Analytical thinking with problem-solving and value creation for partners.
• Strong communication and negotiation skills.

Responsabilités

• Manage april’s most critical bank partnerships, focusing on joint initiatives and launching new offerings for april’s users.
• Build a best-in-class partner management model.
• Leverage industry knowledge to craft partnership and product strategies.
• Navigate banks and issuers to execute deals supporting strategy and proper execution.
• Gather inputs from and coordinate with internal stakeholders (tax, product, engineering) on client strategy.
• Educate stakeholders on april’s value proposition and execute deals addressing their needs.
• Leverage industry experience to help internal teams compose holistic account management strategy.

Connaissances

Customer Success

Partner Management

Business Development

Financial services

Banks/credit unions

Description du poste

april is seeking a driven Customer Success Manager to manage key bank partnerships, onboard partners through our implementation process, and align with their expectations. The role focuses on retention, hands-on collaboration with partners, and ensuring successful execution across cross-functional teams.

Role requires strong relationship-building, negotiation skills, and a proactive mindset to drive adoption and platform value. New York-area on-site presence is expected three days per week.