Senior Partner Solutions Engineer (Hardware)

Adyen; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Global exchange program

Weekly happy hour

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Paid holidays

Work from home opportunities

Job summary

Adyen seeks a Senior Partner Solutions Engineer to own the technical relationship with key hardware OEM partners. You will be the primary technical authority, driving root-cause analysis, and shaping how Adyen manages OEM relationships as the hardware portfolio grows.

You will lead cross-functional initiatives across Product, Engineering, Hardware Integrity, and Commercial, and design scalable tooling and processes.

Qualifications

• 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
• 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role.
• High agency and strategic mindset: you’re thinking steps beyond the current ticket queue.
• A credible technical authority who can evaluate an OEM’s root-cause claims and hold senior OEM engineering counterparts accountable.
• Willing to travel to OEM locations and work across time zones.
• Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
• Embedded Android experience in a point-of-sale context is a plus.

Responsibilities

• Own the technical relationship with one or more complex hardware OEM partners and serve as the primary technical authority.
• Lead escalations on the most complex device-level issues and drive root-cause analysis.
• Shape and execute a technical strategy for the OEM relationship, prioritizing issues and closing process gaps.
• Align across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities.
• Design and drive tooling, automation, and processes that scale quality across the relationship.
• Partner with Commercial to improve the Adyen payment experience on partner devices.
• Mentor other Partner Solutions Engineers and help grow the function.

Skills

Embedded systems

Android development

Customer-facing

Technical leadership

Cross-functional collaboration

Job description

• Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners. You’ll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows
• As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight. Your OEM relationship is one of the more demanding ones in the portfolio, and you’re expected to bring judgment and strategy to it, not just execute an existing playbook
• Serve as the primary, most senior technical advisor for your OEM’s engineering team, leading escalations on the most complex device-level issues
• Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship
• Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing
• Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility
• Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect)High agency and a strategic mindset: you’re thinking a few steps past the current ticket queueA credible technical authority who can evaluate an OEM’s root-cause claims and hold senior OEM engineering counterparts accountableWilling to travel to OEM locations and work across time zonesExcellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholdersTrack record of turning a reactive backlog into durable process, tooling, or automationEmbedded Android experience in a point-of-sale context (e.g. point-of-sale terminals, payment terminals, kiosks, unattended/vending machines, etc.) is a plus