Senior Partner Solution Engineer - Hardware

Adyen; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Adyen in San Francisco seeks a Senior Partner Solutions Engineer, Hardware, to own OEM relationships and lead device-level issue resolution. You will be the primary technical authority, shaping how Adyen manages hardware partnerships while driving scalable tooling and processes.

The role requires 8+ years in technical solutions or partner engineering with customer-facing experience, and 4+ years in embedded or hardware environments. Travel to OEM sites and across time zones are expected.

Qualifications

• 8+ years in technical solutions/partner engineering or related roles.
• 4+ years embedded/systems engineering with hardware exposure.
• Embedded Android experience in POS contexts is a plus.
• Able to evaluate OEM root-cause claims and hold senior engineers accountable.
• Proven track record turning reactive backlogs into durable processes, tooling, or automation.
• Excellent communicator with senior partner engineering and cross-functional stakeholders.
• Strategic, proactive mindset beyond current tickets.
• Willing to travel to OEM locations and across time zones.

Responsibilities

• Serve as the primary, most senior technical advisor for OEM engineering teams.
• Lead technical strategy for OEM relationships and automation tooling.
• Align Product/Engineering/Hardware teams on OEM priorities when needed.
• Design and drive tooling and process improvements at scale.
• Collaborate with Commercial to improve the Adyen device experience.
• Mentor other engineers on debugging approaches and partner management.
• Help shape the operating model for Hardware Partner Engineering as OEM relations grow.

Skills

Technical solutions

Partner engineering

Customer-facing

Communication

Strategic thinking

Travel willingness

Job description

Senior Partner Solution Engineer - Hardware

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Partner Solutions Engineer, Hardware

Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners. You'll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows.

As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight. Your OEM relationship is one of the more demanding ones in the portfolio, and you're expected to bring judgment and strategy to it, not just execute an existing playbook.

What you'll do:

• Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues.
• Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve.
• Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict.
• Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
• Partner with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing.
• Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility.
• Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.

Who you are:

• 8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect).
• 4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
• Embedded Android experience in a point-of-sale context (e.g. point-of-sale terminals, payment terminals, kiosks, unattended/vending machines, etc.) is a plus.
• A credible technical authority who can evaluate an OEM's root-cause claims and hold senior OEM engineering counterparts accountable.
• Track record of turning a reactive backlog into durable process, tooling, or automation.
• Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
• High agency and a strategic mindset: you're thinking a few steps past the current ticket queue.
• Willing to travel to OEM locations and work across time zones.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.