Senior Partner Sales Leader, CCaaS & AI (EMEA/APAC)

Zendesk, Inc.

United States

Hybrid

USD 140,000 - 220,000

Full time

6 days ago

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Job summary

Zendesk, Inc. is seeking a Senior Partner Sales Executive to drive partner-led growth for CCaaS across EMEA and APAC.

You will recruit and scale a portfolio of partners, execute regional GTM motions, and enable partners to deliver AI-enabled Zendesk solutions that enhance customer experiences and revenue predictability. You will lead co-sell efforts, collaborate with Zendesk account teams, and enable partners through onboarding, packaged offerings, and service-led plays.

Qualifications

8+ years in partner/channel sales, alliance management, or partner GTM roles in SaaS/software.
Proven success recruiting and growing partners across EMEA and APAC.
Experience leading partner-led CCaaS or related SaaS deals.
AI fluency to translate Zendesk value to partners.

Responsibilities

Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC; convert market insight into repeatable partner GTM motions.
Recruit, onboard, and scale CCaaS partners (SIs, resellers, consultancies, BPOs/MSPs, tech alliances).
Build partner capabilities across contact center transformation, voice, AI, automation, and CX solutions.
Lead co-sell motions with partners to increase win rates and deal velocity.
Enable partners to commercialize Zendesk CCaaS and AI solutions with repeatable onboarding and service plays.
Communicate Zendesk’s AI and CCaaS strategy to partners and customers with clear use cases.
Maintain partner pipeline health, forecast accuracy, and reviews across regions.
Collaborate with regional teams to execute partner campaigns and improve partner experience.
Share regional feedback to shape CCaaS and AI roadmap.