Senior Partner Manager

Automattic; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Automattic seeks a senior Partner Manager to drive strategic alliances across premier partners and global SIs. You will nurture relationships from onboarding to expansion, design retention strategies, and act as trusted advisor to agencies in WordPress VIP-related practices.

You will collaborate with Marketing, Sales, Product, and Executive Leadership, deliver partner training, and represent Automattic at key events to generate leads and gather feedback on the product and partnership experience.

Qualifications

• 8+ years of experience in tech/media SaaS partner/relationship roles.
• Experience with Global System Integrators to build and scale alliances.
• Proven ability to negotiate with C-suite and executives.
• Strong presentation and communication for diverse audiences.
• Familiar with WordPress ecosystem and agency tools.
• Willingness to travel domestically and internationally.

Responsibilities

• Drive sales of Automattic products through partner channels with digital agencies.
• Build and maintain strong relationships with Premier partners from onboarding to expansion.
• Develop and execute high-impact strategies for partner retention and net revenue retention.
• Act as a trusted advisor to agencies to build strong WordPress VIP business practices.
• Collaborate cross-functionally with Marketing, Sales, Product, and Executive Leadership.
• Provide training and support to partners regarding product value propositions.
• Attend flagship WordCamps and partner events to drive lead generation.
• Gather partner feedback to improve products and the overall partnership experience.

Skills

Partner management

Relationship management

Negotiation

Presentation skills

Communication skills

Travel readiness

Job description

Responsibilities

• Drive sales of Automattic products through partner channels with digital agencies
• Build and maintain strong relationships with Premier partners from onboarding to expansion
• Develop and execute high-impact strategies for partner retention and net revenue retention
• Act as a trusted advisor to agencies to build strong WordPress VIP business practices
• Collaborate cross-functionally with Marketing, Sales, Product, and Executive Leadership
• Provide training and support to partners regarding product value propositions
• Attend flagship WordCamps and partner events to drive lead generation
• Gather partner feedback to improve products and the overall partnership experience

Requirements

• 8+ years of experience as a Partner Manager, Relationship Manager, CSM, or Account Manager in tech/media (SaaS preferred)
• Expertise in managing high-volume partner portfolios and meeting NRR goals
• Experience working with Global System Integrators to build and scale alliances
• Proven ability to negotiate with C-suite and senior executive stakeholders
• Strong presentation and communication skills for both technical and non-technical audiences
• Familiarity with the WordPress ecosystem and related agency tools
• Ability to travel domestically and internationally for partner events

About the Company

Automattic is the company behind WordPress.com, WooCommerce, Tumblr, and Jetpack. We are a distributed company with over 1,500 employees worldwide, dedicated to democratizing publishing, commerce, and messaging through open-source tools.