Senior Parking Operations & Facilities Leader

Metropolis Technologies; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

SP+, a Metropolis company, is seeking a Senior Facility Manager to lead operations at our Las Vegas location. The role emphasizes customer service leadership, staffing, budgeting, and process improvement across revenue, safety, and compliance, ensuring optimal facility performance.

You will oversee budgets, cash controls, audits, and vendor relations while developing teams and maintaining client satisfaction. The successful candidate will exhibit strong communication and problem‑solving skills.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi‑task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state‑issued driver’s license with a current address and acceptable driving record

Responsibilities

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
• Ensure pro‑active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Policy understanding

Budgeting

Driver's license

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Google Docs/Sheets

Job description

SP+, a Metropolis company, is seeking a Senior Facility Manager to lead operations at our Las Vegas location. The role emphasizes customer service leadership, staffing, budgeting, and process improvement across revenue, safety, and compliance, ensuring optimal facility performance.

You will oversee budgets, cash controls, audits, and vendor relations while developing teams and maintaining client satisfaction. The successful candidate will exhibit strong communication and problem‑solving skills.