Senior P&C Claims Specialist (Auto, BI, GL)

Davies North America; Baltimore (MD); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with employer matching

Paid time off (DTO/PTO)

Job summary

Davies North America is hiring an experienced Property & Casualty Claims Representative III to investigate, evaluate, negotiate, and resolve complex claims arising from transit operations. You will independently manage a high-volume caseload, typically 150–175 files with substantial exposure, and ensure regulatory compliance and timely resolution.

The role requires strong investigative skills, sound judgment, and effective negotiation abilities, with emphasis on complex liability claims and

Qualifications

• Bachelor's degree preferred; or high school diploma with relevant claims experience.
• Minimum of 2 years of experience handling automobile liability, bodily injury, property damage, or general liability claims with a bachelor's degree; or Minimum of 4 years of experience investigating, evaluating, negotiating, and resolving automobile property damage, bodily injury, and general liability claims.

Responsibilities

• Independently investigate, evaluate, negotiate, and resolve automobile liability, property damage, bodily injury, and general liability claims.
• Manage an active caseload of approximately 150-175 claims arising from transit operations.
• Analyze coverage, liability, causation, and damages to determine claim exposure and appropriate resolution strategies.
• Conduct claimant, witness, and insured interviews to obtain facts and complete investigations.
• Review accident reports, medical records, repair estimates, photographs, and other supporting documentation.
• Establish, maintain, and adjust reserves in accordance with company and client guidelines.
• Negotiate settlements with claimants, attorneys, vendors, and other parties involved in the claim process.
• Identify and elevate complex or high‑exposure claims as appropriate.
• Coordinate with defense counsel and participate in litigation management activities when necessary.
• Prepare detailed claim summaries, evaluations, and reports for management and clients.
• Maintain timely and accurate claim file documentation and diary management.
• Ensure compliance with all applicable regulations, client requirements, and claims handling standards.
• Deliver high‑quality customer service while maintaining professionalism and empathy during difficult claim situations.
• Perform additional duties and responsibilities necessary to support operational and client service objectives.

Skills

Negotiation skills

Communication skills

Time management

Independent work

Education

Bachelor's degree preferred

High school diploma with experience

Tools

Claims management systems

Microsoft Office

Job description

Davies North America is hiring an experienced Property & Casualty Claims Representative III to investigate, evaluate, negotiate, and resolve complex claims arising from transit operations. You will independently manage a high-volume caseload, typically 150–175 files with substantial exposure, and ensure regulatory compliance and timely resolution.

The role requires strong investigative skills, sound judgment, and effective negotiation abilities, with emphasis on complex liability claims and