Senior Orders Lead – Cross-Functional Orchestration

Caterpillar Inc.; Griffin (GA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Tuition Reimbursement

Career Development

Job summary

Caterpillar Inc. in Griffin, GA is seeking a Senior Orders Consultant to bridge customer commitments with operations.

You’ll bring together commercial solutions, manufacturing, scheduling, and operations to improve customer experience and drive efficient order execution. You will influence decision-making, enhance process visibility, and help shape a new team responsible for managing complex orders across the business.

Qualifications

• Customer-focused mindset aligning customer needs with business decisions.
• Strong decision making and critical thinking to analyze situations.
• Effective communication to transmit ideas clearly across teams.
• Advanced problem solving to resolve operational issues.
• Expert relationship management with clients, vendors, and peers.

Responsibilities

• Serve as a central point of coordination for complex customer orders and order-related activities.
• Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.
• Coordinate order priorities and facilitate communication among internal stakeholders.
• Manage order changes, cancellations, and other order modifications through completion.
• Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.
• Analyze operational challenges and evaluate alternative solutions to support business and customer objectives.
• Facilitate cross-functional discussions to resolve issues and drive alignment on priorities.
• Support backlog management, capacity discussions, and order prioritization activities.
• Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.
• Develop reports, metrics, and business insights to support operational and leadership decision-making.
• Communicate factory updates, order status, and business impacts to appropriate stakeholders.
• Present information and recommendations to both operational teams and leadership audiences.
• Identify opportunities to improve business processes, communication, consistency, and customer experience.

Skills

Customer focus

Decision making

Effective communications

Problem solving

Relationship management

Job description

Caterpillar Inc. in Griffin, GA is seeking a Senior Orders Consultant to bridge customer commitments with operations.

You’ll bring together commercial solutions, manufacturing, scheduling, and operations to improve customer experience and drive efficient order execution. You will influence decision-making, enhance process visibility, and help shape a new team responsible for managing complex orders across the business.