Senior Orders Consultant

Caterpillar Inc.; Griffin (GA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Tuition Reimbursement

Career Development

Job summary

Caterpillar Inc. in Griffin, GA is seeking a Senior Orders Consultant to bridge customer commitments with operations.

You’ll bring together commercial solutions, manufacturing, scheduling, and operations to improve customer experience and drive efficient order execution. You will influence decision-making, enhance process visibility, and help shape a new team responsible for managing complex orders across the business.

Qualifications

• Customer-focused mindset aligning customer needs with business decisions.
• Strong decision making and critical thinking to analyze situations.
• Effective communication to transmit ideas clearly across teams.
• Advanced problem solving to resolve operational issues.
• Expert relationship management with clients, vendors, and peers.

Responsibilities

• Serve as a central point of coordination for complex customer orders and order-related activities.
• Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.
• Coordinate order priorities and facilitate communication among internal stakeholders.
• Manage order changes, cancellations, and other order modifications through completion.
• Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.
• Analyze operational challenges and evaluate alternative solutions to support business and customer objectives.
• Facilitate cross-functional discussions to resolve issues and drive alignment on priorities.
• Support backlog management, capacity discussions, and order prioritization activities.
• Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.
• Develop reports, metrics, and business insights to support operational and leadership decision-making.
• Communicate factory updates, order status, and business impacts to appropriate stakeholders.
• Present information and recommendations to both operational teams and leadership audiences.
• Identify opportunities to improve business processes, communication, consistency, and customer experience.

Skills

Customer focus

Decision making

Effective communications

Problem solving

Relationship management

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary

The Senior Orders Consultant plays a critical role within Caterpillar’s Order Management organization in Griffin, GA serving as a strategic connector between customer commitments and operational execution. This position operates at the center of a highly collaborative environment, bringing together commercial solutions, manufacturing, scheduling, and operations teams to support business objectives and enhance customer experience. This role offers the opportunity to influence decision-making, improve operational effectiveness, and help shape the future of a newly established team responsible for managing complex order activity across the business.

What You Will Do

• Serve as a central point of coordination for complex customer orders and order-related activities.
• Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.
• Coordinate order priorities and facilitate communication among internal stakeholders.
• Manage order changes, cancellations, and other order modifications through completion.
• Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.
• Analyze operational challenges and evaluate alternative solutions to support business and customer objectives.
• Facilitate cross-functional discussions to resolve issues and drive alignment on priorities.
• Support backlog management, capacity discussions, and order prioritization activities.
• Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.
• Develop reports, metrics, and business insights to support operational and leadership decision-making.
• Communicate factory updates, order status, and business impacts to appropriate stakeholders.
• Present information and recommendations to both operational teams and leadership audiences.
• Identify opportunities to improve business processes, communication, consistency, and customer experience.

What You Will Have

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Expert knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What Will Put You Ahead

• Experience coordinating complex customer orders, projects, operational activities, or business processes in a manufacturing, industrial equipment, power generation, or engineered-to-order environment.
• Experience serving as a liaison across customers, commercial teams, operations, manufacturing, and other cross-functional stakeholders to drive issue resolution and business outcomes.
• Experience supporting production planning, scheduling, order management, supply chain, project coordination, or similar operational functions.
• Experience analyzing operational impacts, business risks, and alternative execution scenarios while balancing customer needs, business priorities, and operational constraints.
• Experience developing and presenting reports, metrics, and business insights using data analysis, reporting, or visualization tools.

Additional Information

• This position requires the candidate to work a 5-day-a-week schedule in the office.
• Travel up to 25% is possible.
• Relocation is available for this position.
• Visa sponsorship is not available for this position.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$147,760.00 - $221,640.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location,job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.