Senior Orders Catalyst — Cross-Functional Execution

Caterpillar; Griffin (GA); On-site; USD 148,000 - 222,000; Full time

Benefits offered by this job

Relocation assistance

Travel up to 25%

Job summary

Caterpillar in Griffin, GA, seeks a Senior Orders Consultant to connect customer commitments with execution. You will collaborate with commercial, manufacturing, scheduling, and operations teams to ensure accurate order fulfillment and timely communications.

You will lead the effort to monitor orders, analyze risks, and drive improvements in processes and customer experience. Travel and relocation may be required to support a 5-day office schedule.

Qualifications

• Customer focus to align with client needs and outcomes.
• Strong decision-making process and informed judgment.
• Effective communication concepts and practices for teams and leadership.
• Structured problem solving to address operational issues.
• Advanced relationship management with clients, vendors, and peers.

Responsibilities

• Serve as a central point of coordination for complex customer orders and order-related activities.
• Partner with commercial, solutions, manufacturing, scheduling, and operations teams to support order execution.
• Coordinate order priorities and facilitate internal stakeholder communication.
• Manage order changes, cancellations, and other order Modifications through completion.
• Monitor order progression and provide status updates, risks, and impacts.
• Analyze operational challenges and propose alternative solutions.
• Facilitate cross-functional discussions to resolve issues and align priorities.
• Support backlog management, capacity discussions, and order prioritization.
• Participate in operational reviews and control tower meetings to speed issue resolution.
• Develop reports and insights to support leadership decisions.

Skills

Customer Focus

Decision Making

Effective Communications

Problem Solving

Relationship Management

Job description

Caterpillar in Griffin, GA, seeks a Senior Orders Consultant to connect customer commitments with execution. You will collaborate with commercial, manufacturing, scheduling, and operations teams to ensure accurate order fulfillment and timely communications.

You will lead the effort to monitor orders, analyze risks, and drive improvements in processes and customer experience. Travel and relocation may be required to support a 5-day office schedule.