Senior Oracle Service & Field Service Lead

Zensar Technologies

Milpitas (CA)

Hybrid

USD 140,000 - 200,000

Full time

14 hours ago

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Job summary

Zensar Technologies in the Bay Area, CA, seeks a Lead / Sr. Functional Consultant for Oracle Service & Field Service to drive functional delivery and client success. You will anchor requirements, specs, testing, and collaboration with offshore teams to ensure high-quality solutions.

Role emphasizes end-to-end service lifecycle, incident resolution, and strong stakeholder management in a fast-paced environment.

Qualifications

Strong functional experience with Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC) or EBS Service modules.
End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, billing.
AMS experience with SLA-driven ticket handling.
Ability to write functional specs and test scripts; collaborate with technical teams.
Strong client-facing and stakeholder-management skills.

Responsibilities

Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC) or EBS Service modules.
Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.
Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.
Act as functional lead: review solutions, guide offshore team and own RCA quality.
Gather requirements for minor enhancements; write specs; configure and test changes.
Run regression testing for Oracle quarterly updates and support UAT with business users.
Work with business to resolve process gaps and improve adoption.