Senior Ops Manager, Autonomous Vehicle Operations

TaskUs; Detroit (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

TaskUs in Detroit, MI is seeking a Senior Operations Manager to lead day-to-day operations in a high-stakes, safety-conscious environment. You will oversee performance, billing, and P&L while guiding a team of Operations Managers and Team Leads to excellence.

This role requires strong operational scale, strategic planning, and the ability to drive KPI performance across safety and customer metrics. Travel ~20% is expected to support launches and regional collaboration.

Qualifications

• Two+ years as Senior Operations Manager or seven+ years as Operations Manager in safety-critical environments.
• Experience managing supervisors and coaching teammates.
• Willingness to travel ~20%

Responsibilities

• Oversee day-to-day operations, including performance, billing, and P&L.
• Lead and coach a team of Operations Managers and Team Leads.
• Design scalable response frameworks for AV challenges.
• Drive KPI performance across CSAT, AHT, and safety benchmarks.
• Coordinate with Senior Management and clients for growth.
• Ensure compliance with autonomous transportation regulations.
• Scale operations and drive performance while retaining talent.
• Own hiring and development pipelines for top analytics talent.
• Foster culture of safety, innovation, and adaptability.

Skills

Leadership

People management

Forecasting

Stakeholder management

Job description

TaskUs in Detroit, MI is seeking a Senior Operations Manager to lead day-to-day operations in a high-stakes, safety-conscious environment. You will oversee performance, billing, and P&L while guiding a team of Operations Managers and Team Leads to excellence.

This role requires strong operational scale, strategic planning, and the ability to drive KPI performance across safety and customer metrics. Travel ~20% is expected to support launches and regional collaboration.