Senior Operations Manager - RAD/ERT

TaskUs; Detroit (MI); On-site; USD 110,000 - 170,000; Full time

Job summary

TaskUs in Detroit, MI is seeking a Senior Operations Manager to lead day-to-day operations in a high-stakes, safety-conscious environment. You will oversee performance, billing, and P&L while guiding a team of Operations Managers and Team Leads to excellence.

This role requires strong operational scale, strategic planning, and the ability to drive KPI performance across safety and customer metrics. Travel ~20% is expected to support launches and regional collaboration.

Qualifications

• Two+ years as Senior Operations Manager or seven+ years as Operations Manager in safety-critical environments.
• Experience managing supervisors and coaching teammates.
• Willingness to travel ~20%

Responsibilities

• Oversee day-to-day operations, including performance, billing, and P&L.
• Lead and coach a team of Operations Managers and Team Leads.
• Design scalable response frameworks for AV challenges.
• Drive KPI performance across CSAT, AHT, and safety benchmarks.
• Coordinate with Senior Management and clients for growth.
• Ensure compliance with autonomous transportation regulations.
• Scale operations and drive performance while retaining talent.
• Own hiring and development pipelines for top analytics talent.
• Foster culture of safety, innovation, and adaptability.

Skills

Leadership

People management

Forecasting

Stakeholder management

Job description

What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.

Responsibilities:

• As a Senior Operations Manager of the AV Rider Assistance & Dispatch or Emergency Response unit, you will manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
• Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
• Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
• You will meet with Senior Management and clients as needed to continue business growth.
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
• Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment.
• Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.

Requirements:

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high‑stakes or safety‑critical environments (e.g., transportation, automotive, aviation).
• Autonomous Vehicle Experience is must
• Experience managing supervisors, as well as coaching and developing Teammates.
• 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.